Veterans Service Office announces temporary schedule changes over coming weeks

The Kerr County Veterans Service Office (VSO) would like to notify the public of temporary schedule changes over the upcoming month, due to minimal staffing and previously scheduled appointments.

From Dec. 1-9, the office will be open from 9 a.m. to 4 p.m. (closed on Fridays.)

Then, from Dec. 10-19, the office will be closed, with a return to normal business hours expected on Monday, Dec. 22.

“We appreciate the community’s understanding and patience as we navigate a tricky schedule ahead,” said Kerr County Veterans Service Officer Jenna Sanchez. “We remain just as committed as ever to serving the veterans of Kerr County.”

During the next few weeks, veterans and/or their dependents should go about the following procedures:

Contacting the Office:
They may still call 830-792-2203 and leave a voicemail or email veterans.service@veterans.kerrcountytx.gov. Voicemail messages and emails will be responded to in the order in which they are received.

Document Drop-Off:
Veterans (or dependents) who have documents that need to be submitted may place them in the locked mailbox at the office, located by the blue bench on the exterior of the Allie Burton Annex, 550 Earl Garrett Street in Kerrville

Immediate Assistance:
If urgent support is needed during the period the office is closed, then veterans and/or dependents are asked to contact the Texas Veterans Commission (TVC) Southwest District Office at by phone at 800-252-8387, by emailing claims@tvc.texas.gov or by scheduling an appointment at https://tvc.texas.gov/claims/appointments/ online.

Veterans in Crisis:
Any veteran in crisis who needs immediate emotional support is urged to call the Veterans Crisis Line, which offers free, confidential, round-the-clock assistance every day. Call 988 and Press “1”. Or, text 838255.